New shelter spaces help move people off the streets

Moving vulnerable people off of cold downtown streets is urgently needed as part of efforts to improve safety for all. This week’s news that 34 new shelter spaces will open in a former Victoria public-works building is a step in the right direction.

The Bridge Street Pathways Shelter, at 2920 Bridge St., is a 6,000-square-foot two-storey building on fenced property. Shelter spaces are only available if referred by outreach teams that will connect with people living outdoors on Pandora Avenue, Ellice Street and other areas downtown.

A non-profit housing association will operate the shelter 24/7, and provide on-site case management and washrooms. The shelter is funded for three years, including $6 million from the province and $700,000 from the City of Victoria.

Restaurant association seeks World Cup partners

The BC Restaurant and Foodservices Association has officially secured the foodservice contract, “Taste the Beautiful Game – BC Style,” which will run during the upcoming FIFA World Cup.
“The province-wide program aims to help restaurants host watch parties, drive traffic, celebrate BC-grown food and drink, and share in the economic benefits of this once-in-a-generation moment,” the BCRFA newsletter said this week.
Businesses need to register and spaces will be limited. Participating businesses receive free toolkits to help activate event traffic and boost visibility, step-by-step support to host high-energy fan experiences and curated concepts to showcase BC flavours during the tournament. The program also provides easy-to-follow guides to provincial requirements and provincewide promotion.

Safer city conference a good reminder more work needed

The City of Victoria hosted a full-day conference on Wednesday to reiterate its exceptionally thorough and nuanced Community Safety and Wellbeing Plan originally released in June 2025.

The Spark and Shift conference included speeches from Mayor Marianne Alto, VicPD Police Chief Fiona Wilson and others. Break-out discussions centred around prevention, intervention and response were planned for the afternoon.

“Downtown safety is top of mind for many businesses, so we appreciate the effort that went into today’s conference,” Chamber CEO John Wilson said after the morning portion of the conference. “That said, businesses need to see urgent action that improves downtown immediately — as well as for the long term.”

The Chamber is calling on the provincial government to prioritize public safety in Downtown Victoria in next month’s budget. We’re also partnering on a campaign calling for the federal government to strengthen amendments to Bill C-14 to change how bail conditions are applied to repeat offenders. We want the law to include chronic property crime offenders as well as those who commit violent acts. We believe this will help remove the relatively small number of criminals who are responsible for an outsized number of crimes.

More details will be shared with Chamber members in the weeks ahead.

Workforce challenges reflected in low unemployment

Every year, The Chamber conducts a survey of our membership to help us stay on top of issues affecting your business. One of the challenges that has been near the top of list for more than a decade is finding and keeping workers.

The latest numbers from Statistics Canada show that, at 4.3%, Greater Victoria has third lowest unemployment rate in the country. The solution is complex and involves addressing the cost of living for working families. We need fewer regulatory burdens so that we can attract investment in housing, child care and transportation — three of the highest costs families face when considering where they will live and work.

The Chamber has called for regional exemptions to immigration policies, such as Temporary Foreign Workers, that many organizations in our region have relied on. We want the federal and provincial governments to acknowledge that a one-size-fits-all approach is flawed, and that our region should not be punished because of the actions of bad actors in other jurisdictions.

Cultural District plan would transform downtown

A proposal that reimagines a section of downtown Victoria has been approved to move to the next step. Victoria council voted unanimously to approve the plans that Reliance Properties have for a new Capital Culture District.

The development would transform the area between 530 Chatham St. and the 1800 to 2000 block of Store St. into a neighbourhood supporting industry, arts and innovation.

The Chamber lent its support to the proposal through a video and letter to council.

“The proposal to build a Capital Culture District aligns with our mandate and we believe will help revitalize and reconnect this vital area of Downtown Victoria,” The Chamber’s letter stated. “Adding vibrancy and livability to downtown will help solve challenges around housing supply and safe communities … The proposal includes much needed parking, and preserve light industrial activities near our historic working harbour.”

Final approval for the development will be made at a yet to be determined date.

BC Health Minister addresses addiction crisis

BC’s Minister of Health Josie Osborne announced today that the province was ending its failed experiment with decriminalizing hard drugs. The province is also expanding its hotline for people seeking help with addictions, promising to speed up the time it takes to provide treatment.

“This is welcome news for businesses that have been frustrated watching vulnerable people in need not getting the help they are asking for,” Chamber CEO John Wilson said. “It’s time to move on from what clearly has not been working and focus on what organizations that care about our community have been calling for — a safe downtown starts with helping those who can’t help themselves and protecting them from predators.”

The Access Central phone line is active with Island Health, at 1-888-885-8824 from 9 am to 7:45 pm. The idea is to provide a simple access point to get a clinical assessment within 24 hours. Callers can then be referred to a detox facility for appropriate treatment, followed by support during their ongoing recovery.

“When someone makes the vulnerable and brave decision to seek help for substance use, they need access to treatment and care quickly,” Island Health Board Chair

Leah Hollins said in the media release.

VicPD beat patrols raise police presence downtown

The Victoria Police Department is reintroducing a dedicated beat team that will increase the presence of police officers in downtown Victoria.

The Chamber and downtown businesses have been calling for the return of a downtown police beat for months.

“We’re grateful to the VicPD for listening to our concerns and taking action,” Chamber CEO John Wilson said. “An increased police presence helps make people feel safer, whether they’re at work or enjoying the many incredible shops and services downtown.”

The VicPD beat team is composed of seven officers assigned to walk designated areas of the city as well as two officers dedicated to supporting Victoria’s bylaw department, VicPD said in a media release. Officers will regularly visit businesses to build relationships, listen to concerns and provide a consistent presence. A proactive approach supports crime prevention, neighbourhood problem-solving and stronger connections between police and the community.

VicPD discontinued its previous beat patrol in 2022 because it needed to reallocate limited resources.

“Visible policing matters, and relationship-based policing matters,” VicPD Chief Constable Fiona Wilson said. “When officers know the community and the community knows their officers, trust grows and safety improves.”

Let’s talk about city’s noise bylaw over lunch

The sounds of a city are rarely silent. Noise represents vibrancy and activity — groups of people spilling out of thriving restaurants and pubs, the hum of traffic and shrill of sirens or the din of construction. In the City of Victoria, we also have the overhead roar of seaplanes and the sounds of ships in our harbours and ports.

How can a city harmonize all that buzz with the needs of residents and others who need respite from the noise? Victoria is hoping to answer that question by modernizing its 23-year-old Noise Bylaw through a series of surveys and consultations.

The Chamber is helping facilitate the discussion by partnering with the city on a Lunch Engagement Session — Jan. 28, 12:30-2pm — at the Chamber office (201C – 633 Courtney St.). This session is for anyone who operates a business within Victoria’s municipal borders, and includes a light lunch.

Register here: NoiseBylawBusinessSession.eventbrite.ca

There’s also a survey specifically for businesses located in Victoria that will help city staff understand operational requirements and experiences with noise issues. The survey closes on Jan. 31.

The Noise Bylaw review aligns with objectives in the Official Community Plan, the Industry, Arts and Innovation Plan and the Victoria Music Strategy.

A report with an engagement summary will be shared with Council in spring 2026.

Register: Breakfast Engagement Session

WorkSafeBC’s average base premium rate unchanged

WorkSafeBC announced this week that its average base premium will remain the same as the agency uses a $570-million surplus to subsidize costs this year.

The average base rate is $1.55 per $100 of assessable payroll. That’s 15% less than the average cost rate of $1.83, with the difference funded by surplus.

In 2026, 39% of employers in BC will experience a decrease in their industry base rate, 47% will see their industry base rate increase, and 14% will see no change.

“Looking at the year ahead, WorkSafeBC is continuing to see upward claim-cost pressures and a continued reduction in the surplus. If these trends continue, it could lead to a moderate increase in premium rates in the near future,” the agency said in a media release. “The preliminary rates for 2027 will be announced in July of this year.”

The workers’ compensation system is independently funded by employer premiums and investment returns. WorkSafeBC does not receive any funding from the provincial government.

Grocery code aims to level playing field for retailers

The new Canada Grocery Code formally took effect on Jan. 1, with the aim of promoting “fair, ethical and transparent commercial dealings” across national supply chains.

The code is voluntary and is designed to level the playing field between suppliers and retailers. It is governed by a board of directors and administered by the Office of the Grocery Sector Code of Conduct.

Major national grocery retailers are registered, joining more than 150 other retailers and suppliers including Victoria-based Country Grocer